Black Core X's online returns policy can only be used to return items purchased online at www.blackcorex.com.
All returns will be refunded via store credit in the form of an E-Gift Card code.
You will be responsible for covering the shipping costs to return your item(s).
Items must be sent back within 15 days of the delivery date.
Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
Black Core X's is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
HOW DO I RETURN AN ITEM?
Please contact us and provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from Black Core X will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be unused, in the same condition that we sent it to you. Stains, folded cards, broken seals/plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not issue a refund. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team (Contact Us Page) to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.